Privacy and Security

There are many ways to protect your identity and reduce the risk of theft and fraud. It’s always smart to stay informed on the latest tips and solutions. We’ve got you covered with the best ways to avoid identity theft.

  • Keep your computer up-to-date with the latest software installations, browser updates, and firewalls. This ensures you’re working with the most modern security features and aren’t leaving your information vulnerable to an attack.
  • Don’t share your personal information with anyone including usernames, passwords, and account numbers.
  • Avoid using public WiFi when using online banking and logout every time you exit the site. Only connect to your account over a secure network to avoid mobile hackers.
  • If an email seems suspicious, don’t click on any attachments or links and simply delete it or report it to your email provider.
  • If the email says it’s from the bank and concerns you, immediately contact your banker and do not reply or click on anything.
  • Password protect both your phone and computer in case you lose either or an unauthorized person tries to access your device.
  • Only keep essential credit and debit cards and IDs in your wallet and never write your PIN number down. 
  • If you receive an email offer that seems too good to be true, it probably is. Be wary of any stranger contacting you about money or prizes to claim. This is almost always a scam. 
  • Only download our mobile banking app from the official app store. Don’t download any other apps that claim to be for banking but aren’t legitimate.
  • Phishing (pronounced “fishing”) is a scam to send emails that appear to be from a real source, but are actually fishing for personal information. These false emails can be disguised as coming from the bank, the IRS, or any retailer. If you suspect an email is phishing for your information, delete it and notify your banker as soon as possible.
  • Always know we’ll never ask you over the phone or by email for confidential information such as your Social Security number, user ID, password, or PIN number. 

We offer the highest level of security and encryption technology to monitor your accounts. If our system detects any unusual account behavior, we will respond and alert you immediately. We ensure the most secure data storage and keep all of our customer information confidential by adhering to the U.S. banking laws and regulations.

Our online banking platform and mobile app are helpful tools for you to monitor your account from anywhere. If you notice any fraudulent purchases or suspicious activity, please contact us. When you sign up for our mobile alerts, you’ll receive a notification if we detect any unusual activity on your account. These online tools also prevent identity theft by reducing paper statements and mail payments which can be intercepted and stolen.

Most of all, we pride ourselves on exceptional customer service and are always here for you. If you have any questions, concerns, or issues, you can speak in person with a banker who can walk you through any process and answer any questions you may have.

Phishing emails may look real at first, but often contain spelling errors, poor grammar and mistakes. They also call for a sense of urgency to either download an attachment, respond with information, or wire money. If the sender’s email address doesn’t look official, or you don’t recognize it, this can also be a phishing email. Don’t click anything in an email that you’re unsure of and remember: We’ll never ask you over the phone or by email for confidential information such as your Social Security number, user ID, password, or PIN number.  

ATM skimming is also a way for thieves to steal your personal financial information. This can occur at ATM machines where skimmer technology picks up your debit card information and nearby cameras record the PIN number you enter. With this captured data, hackers can then access your account and duplicate your card. To avoid this, beware of ATM machines that look unusual or where the keypad is a different color or texture. Hackers can also obtain your PIN number from a different keypad placed over the original. Monitor your debit account to make sure there are no fraudulent transactions and keep up-to-date on debit technology so you are best prepared.

If you have any questions or concerns, please feel free to reach out to us or make an appointment to meet with a banker.

How to Avoid Identity Theft